After complaining to the CRTC that my VOIP telephone provider does not have 911 service, I got back a response that can be summarized roughly as "As long as they say somewhere on the Internet that they don't provide that service, even if they say they do in other places, we don't care."
Thank you for taking the time to contact the CRTC.I'm not arguing for giving the CRTC more power, but if they're not regulating 911 access, what are my tax dollars being spent on?
The Commission recognizes that the degree to which a local VoIP service provider can support traditional 9-1-1/E9-1-1 services depends on how the local VoIP service is provided. As such, the CRTC has ordered VoIP providers to to provide specific notification to current and prospective customers regarding the availability, characteristics and limitations of their 9-1-1 and Enhanced 9-1-1 (E9-1-1) service.
Here's a News Release to this effect: http://www.crtc.gc.ca/eng/NEWS/RELEASES/2005/r051020.htm
I note from the link you provided that joip does have information on its website noting the limitations of its 9-1-1 service.
The CRTC "Consumer Guide to Competition in the Residential Telephone Service Market" provides information about competitive and deregulated services, and some questions to consider when deciding which service provider is best for you: http://www.crtc.gc.ca/eng/INFO_SHT/t1023.htm
2 comments:
They're spent answering emails and complaints. Your letter probably resulted in the billing of 15 hours of government labour!
The other primary function of the CRTC is to argue about how much "Canadian content" should be on the airwaves, etc.
Oh, just a reminder, your T1 is due by the end of April along with any income tax due. The CRA and CRTC will love you.
Right. I forgot that Shania Twain needs someone to look out for her bank account.
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